Full-timeFlexible
Remote · GST
Full-time
$45k – $65k
Hiring: Flexible
SaaSAccount ManagementCRM
About the role
Palm is a B2B SaaS company based in Dubai, and we're looking for a Customer Success Manager to nurture and grow our client relationships.
Responsibilities:
- Manage a portfolio of enterprise accounts
- Drive product adoption and customer satisfaction
- Conduct quarterly business reviews
- Identify upsell and expansion opportunities
- Serve as the voice of the customer internally
Requirements
- 2+ years in customer success or account management
- Experience with SaaS products
- Strong communication and presentation skills
- Analytical mindset with experience using CS tools
- Arabic language skills are a plus
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